Top 6 Most Desirable Qualities of Equipment Service Providers

The proper
repair and maintenance of electronic equipment is essential to getting daily
tasks completed. It can be difficult, if not impossible, to ensure that you are
using the best, most reliable service providers available to repair and
maintain your electronic equipment.

The proper
repair and maintenance of electronic equipment is essential to getting daily
tasks completed. A broken computer, telephone, or fax machine can cause hours
of lost productivity. If a piece of healthcare equipment, such as a CT or MRI,
is down for any extended amount of time, it can cost a business thousands of
dollars in lost revenue. It is important to recognize that choosing the right
service provider to repair and maintain the equipment is vital to any business,
regardless of the type. A mediocre maintenance provider can cost a business
time, money, and unnecessary frustration.


It can be
difficult, if not impossible, to ensure that you are using the best, most reliable
service providers available to repair and maintain your electronic equipment.
Open the yellow pages and you will see that the choices are overwhelming.
Google “computer repair” and you will pull up a plethora of service providers,
all claiming to be the best. But what qualities should you insist on as a
consumer? Finding the right service provider is just as important as purchasing
the right equipment at the start. The goal is to successfully choose the best
service option that will ensure the highest level of equipment uptime and


Depending on
what type of equipment you own, the list of desirable qualities may be long. So
for the sake of time, we have narrowed it down to the Top 6 Most Desirable Qualities
that every equipment service provider should possess no matter what type of
equipment they maintain.


1.      Integrity – the service provider should always
have the client’s best interest in mind and not take advantage of unsuspecting
clients; the service provider should be ethical and honest and perform only the
maintenance required using the appropriate number of technicians.

2.      Credibility – the service provider must be reliable
and trustworthy, which includes arriving on time and delivering the services
promised in a professional manner; references of satisfied clients should be
available upon request.

3.      Experience – the service provider should be
familiar with the specific make and model of the equipment in need of repair or
maintenance, have experience maintaining the equipment, and be prepared with
all possible replacement parts.

4.      Efficiency – the service provider should be
respectful of the end-user’s need to manage daily tasks by arriving within a
reasonable amount of time to repair the equipment; just as important, the
service provider should repair the equipment in the least amount of time
allowable. The service provider should also communicate openly about repair
progress and/or potential issues with the end user during the service call.

5.      Cost – the service provider should provide a
fair and competitive rate based on the regional average of similar services; in
addition, the price quoted should be the price on the invoice, unless otherwise
communicated. All costs, such as travel, after-hour, weekend, and holiday
rates, or resupply charges, should be disclosed upfront – there should be NO
hidden charges.

6.      Guarantee/Warranty – the service provider should offer a
guarantee or warranty for the repair or maintenance performed to ensure the
client is getting the best repair and support service possible; the guarantee
or warranty should be in writing and it should describe what is covered and for
what period of time.


The Remi Group
provides comprehensive Equipment Maintenance Management Programs (EMMP) to five
major market segments: government, education, healthcare, commercial, and
financial. Equipment covered includes: general office, information technology,
laboratory/medical, security, and mailroom, plus other equipment that is
electronic in nature. The Remi Group is dedicated to providing quality service,
superior technical resources, innovative management systems, and financially
secure solutions to all of our clients.


The Remi Group
provides an unbiased, objective approach to equipment maintenance management.
The Remi Group does not manufacture, sell, or repair equipment. We develop and
provide custom equipment management solutions to meet the explicit needs of our
clients. Under our program, clients have the ability to choose their preferred
service providers to repair and maintain the equipment. This allows end users
the freedom to select, based on actual experience, the most qualified,
responsive, and reliable service providers available to them. 


For over 13
years, The Remi Group has been building professional working relationships with
thousands of equipment service providers; as well as developing an extensive
Vendor Database exclusively for the use of our clients. Potential service
providers are thoroughly evaluated by our Engineering Department using very
specific methods of qualifications. The Remi Group is constantly searching for
qualified service providers to support our program. If you are an equipment
service provider and exhibit the Top 6 Most Desirable Qualities
mentioned in this articleArticle Search, please contact us at [email protected]. We look
forward to hearing from you!

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